Business Etiquette Best Practices

Course Description:

Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in. This course will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. By the end of this course, you will be able to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Identify at least one way to minimize nervousness while in social situations.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette, and basic table manners.
  • Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
  • Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
  • Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
  • State the difference between a formal and an informal letter.
  • Create an effective ‘Thank You’ note.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
  • Understand basic guidelines in international etiquette.

Understanding Etiquette

  • Etiquette Defined
  • The Importance of Business Etiquette
  • Case Study
  • Assessment

Networking for Success

  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
  • Case Study
  • Assessment

The Meet and Greet

  • The Three-Step Process
  • The Four Levels of Conversation
  • Case Study
  • Assessment

The Dining in Style

  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
  • Case Study
  • Assessment

Eating Out

  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
  • Case Study
  • Assessment

Business Email Etiquette

  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
  • Case Study
  • Assessment

Phone Etiquette

  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell Phone Do’s and Don’ts
  • Case Study
  • Assessment

The Written Letter

  • Thank You Notes
  • Formal Letters
  • Informal Letters
  • Case Study
  • Assessment

Dressing for Success

  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
  • Case Study
  • Assessment
Share this page
small_c_popup.png

Affordable & Simple

try our demo LMS now.

small_c_popup.png

remember to Check your inbox and your spam folder.

the download links will be emailed instantly.

small_c_popup.png

Great!

Let's get yous information.

small_c_popup.png

More than 2000 LMS users?

We are happy to e-mail you our best pricing.

small_c_popup.png

Let's have a chat

let's explore solutions for your training needs

small_c_popup.png

ready to check out our lMS?

Log in to see how simple e-learning can be. click:

We have also sent you an email that contains the above trial information.

Close Bitnami banner
Bitnami