Emotional Intelligence

Course Description:

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. By the end of this course, you will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others.

What is Emotional Intelligence?

  • Self-Management
  • Self-Awareness
  • Self-Regulation
  • Self-Motivation
  • Empathy
  • Case Study
  • Assessment

Skills in Emotional Intelligence

  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions
  • Case Study
  • Assessment

Verbal Communication Skills

  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
  • Case Study
  • Assessment

Non-Verbal Communication Skills

  • Body Language
  • It’s Not What You Say, It’s How You Say It
  • Case Study
  • Assessment

Social Management and Responsibility

  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language
  • Case Study
  • Assessment

Tools to Regulate Your Emotions

  • Seeing the Other Side
  • Self-Management and Self-Awareness
  • Giving in Without Giving Up
  • Case Study
  • Assessment

Gaining Control

  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together
  • Case Study
  • Assessment

Business Practices (I)

  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
  • Case Study
  • Assessment

Business Practices (II)

  • Optimism
  • Pessimism
  • The Balance Between Optimism and Pessimism
  • Case Study
  • Assessment
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