Generation Gaps

Course Description:

The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • History behind generation gaps
  • What are traditionalists
  • What are baby boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

History

  • What Generations Exist in the Workplace
  • What Defines a Generation
  • What this Means in our Workplace
  • Case Study
  • Assessment

Traditionalist

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Assessment

Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Assessment

Generation X

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Assessment

Generation Y

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Assessment

Differentiations Between

  • Background
  • Attitude
  • Working Style
  • Life Experience
  • Case Study
  • Assessment

Finding Common Ground

  • Adopting a Communication Style
  • Creating an Affinity Group
  • Sharing Knowledge
  • Case Study
  • Assessment

Conflict Management (I)

  • Younger Bosses Managing Older Workers
  • Avoid Turnovers with a Retention Plan
  • Breaking Down the Stereotypes
  • Case Study
  • Assessment

Conflict Management (II)

  • Embrace the Hot Zone
  • Treat Each Other as a Peer
  • Create a Succession Plan
  • Case Study
  • Assessment
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