Manager Management Skills

Course Description:

Management is known as a form of art and a science. The key is making employees more efficient and productive while finding the correct way to do it.When preparing to manage one or a group of managers, you are preparing for them to be able to manage their own employees. Every manager is a different personality type and learns differently. But with some helpful tools and tips, you can help them become great managers that will continue to grow and succeed with their new teams.

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. By the end of this course, you will be able to:

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • How to handle complications
  • Communicate between employees and their managers

Grooming a New Manager

  • Set Specific Goals
  • Authority (What They Can and Can’t Do)
  • Create a Shared Vision
  • The More They Learn, the More Responsibility They Get
  • Case Study
  • Assessment

Coaching and Mentoring (I)

  • Writing Performance Reviews
  • Provide Clear and Timely Feedback
  • Praise in Public, Criticize in Private
  • Make Sure Your Door is Always Open
  • Case Study
  • Assessment

Coaching and Mentoring (II)

  • Offer Advice, Not the Solution
  • Create a Supportive Environment
  • Build Ownership
  • 360 Degree Feedback
  • Case Study
  • Assessment

Measuring Performance

  • Staying Within Their Budget
  • Setting Measurable Objectives
  • Skip Level Feedback
  • Collaborate on Criteria to be Evaluated
  • Case Study
  • Assessment

Motivating Managers

  • Provide the Needed Resources
  • Bonuses and Incentives
  • Give Credit for Good Work
  • Keep Them Challenged
  • Case Study
  • Assessment

Signs of Poor Management

  • Missed Deadlines
  • Team Turnover
  • Losing Customers
  • Little or No Growth
  • Case Study
  • Assessment

Trust Your Team of Managers

  • Do Not Micro-manage
  • Promote Open and Honest Communication
  • Reward Initiative
  • Trust, But Verify
  • Case Study
  • Assessment

When an Employee Complains About Their Manager

  • Keep the Information Confidential
  • Gather Information from Both Sides
  • Coach or Delegate the Solution
  • Follow-up with the Manager or Employee
  • Case Study
  • Assessment

When Do You Step In?

  • Unsafe or Dangerous Events
  • Legal Ramifications
  • Severe Financial Costs
  • Repeated Failures after Coaching Has Occurred
  • Case Study
  • Assessment
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