Mastering Interpersonal Skills

Course Description:

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. By the end of this course, you will be able to:

  • Define Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Case Study
  • Assessment

Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Case Study
  • Assessment

Making Small Talk and Moving Beyond

  • Starting a Conversation
  • The Four Levels of Conversation
  • Case Study
  • Assessment

Moving the Conversation Along

  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness
  • Case Study
  • Assessment

Remembering Names

  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh…I’ve Forgotten Your Name
  • Case Study
  • Assessment

Influencing Skills

  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up
  • Case Study
  • Assessment

Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together
  • Case Study
  • Assessment

Sharing Your Opinion

  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus
  • Case Study
  • Assessment

Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Case Study
  • Assessment
Share this page
small_c_popup.png

Affordable & Simple

try our demo LMS now.

small_c_popup.png

remember to Check your inbox and your spam folder.

the download links will be emailed instantly.

small_c_popup.png

Great!

Let's get yous information.

small_c_popup.png

More than 2000 LMS users?

We are happy to e-mail you our best pricing.

small_c_popup.png

Let's have a chat

let's explore solutions for your training needs

small_c_popup.png

ready to check out our lMS?

Log in to see how simple e-learning can be. click:

We have also sent you an email that contains the above trial information.

Close Bitnami banner
Bitnami