Practical Crisis Management Techniques

Course Description:

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Identify potential risks
  • Understand the myths behind workplace violence
  • Define escalation and identify examples
  • Learn concerning behaviors
  • Know what a trigger is and how that can escalate
  • Understand the proper response to an event

Crisis

  • Internal Risks
  • External Risks
  • Aggression
  • Violence
  • Case Study
  • Assessment

Workplace Violence

  • Threats
  • Damage
  • Psychological Acts
  • Physical Acts
  • Case Study
  • Assessment

Myths

  • Violence Just Happens
  • It Is Uncommon
  • Problems Will Solve Themselves
  • It Is Not Possible to Prevent Violence
  • Case Study
  • Assessment

Escalation

  • Threats
  • Stalking and Bullying
  • Injury
  • Death
  • Case Study
  • Assessment

Concerning Behaviors

  • Disruptive
  • Emotional Abuse
  • Causes Anxiety
  • Examples of Behavior
  • Case Study
  • Assessment

Domestic Violence Indicators

  • Disruptive Calls
  • Poor Concentration
  • Bruising
  • Absences
  • Case Study
  • Assessment

Triggers of Workplace Violence

  • Reprimands and Terminations
  • Financial Strain
  • Loss of Loved One
  • Perceived Slights
  • Case Study
  • Assessment

Conflict Dangers

  • Triggers
  • Action Point
  • Flashpoint
  • Identify
  • Case Study
  • Assessment

Response

  • Note Areas of Concern
  • Discuss It
  • Report It
  • Report Extreme Cases to HR/Tip Line
  • Case Study
  • Assessment
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