Productive Administrative Support

Course Description:

Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieve for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. By the end of this course, you will be able to:

  • Getting Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Deal better with their managers
  • Taking Care of Yourself is a priority

Getting Organized (I)

  • Definition of Soft Skills
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
  • Case Study
  • Assessment

Getting Organized (II)

  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
  • Case Study
  • Assessment

Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
  • Case Study
  • Assessment

Getting It All Done On Time

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
  • Case Study
  • Assessment

Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
  • Case Study
  • Assessment

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communicating with Power
  • Case Study
  • Assessment

Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Case Study
  • Assessment

Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
  • Case Study
  • Assessment

The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations
  • Case Study
  • Assessment
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