Supervising Others

Course Description:

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This course will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, participants should be able to:

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

Setting Expectations

  • Defining the Requirements
  • Identifying Harassment
  • Setting Verbal Expectations
  • Putting Expectations in Writing
  • Case Study
  • Assessment

Setting Goals

  • Understanding Cascading Goals
  • The SMART Way
  • The Three P’s
  • Helping Others Set Goals
  • Case Study
  • Assessment

Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach
  • Case Study
  • Assessment

Degrees of Delegation

  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence
  • Case Study
  • Assessment

Implementing Delegation

  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation
  • Case Study
  • Assessment

Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback
  • Case Study
  • Assessment

Managing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday
  • Case Study
  • Assessment

Resolving Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
  • Case Study
  • Assessment

Tips for Special Situations

  • What to Do If You’ve Been Promoted from Within the Team
  • What To Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team
  • Case Study
  • Assessment
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