Workplace Diversity

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community.
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

Understanding Diversity

  • Related Terms and Concepts
  • A Brief History
  • A Legal Overview
  • Case Study
  • Assessment

Understanding Stereotypes

  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Understanding What This Means
  • Case Study
  • Assessment

Breaking Down the Barriers

  • Changing Your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social Changes
  • Case Study
  • Assessment

Verbal Communication Skills

  • Listening and Hearing; They Aren’t the Same Thing
  • Asking Questions
  • Communicating With Power
  • Case Study
  • Assessment

Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Case Study
  • Assessment

Being Proactive

  • Encouraging Diversity in the Workplace
  • Preventing Discrimination
  • Ways to Discourage Discrimination
  • Case Study
  • Assessment

Coping with Discrimination

  • Identifying If You Have Been Discriminated Against
  • Methods of Reprisal
  • Choosing a Course of Action
  • Case Study
  • Assessment

Dealing with Diversity Complaints as a Person

  • What to Do If You’re Involved in a Complaint
  • Understanding Your Role
  • Creating a Support System
  • Case Study
  • Assessment

Dealing with Diversity Complaints as a Manager

  • Recording the Complaint
  • Identifying Appropriate Actions
  • Choosing a Path
  • Case Study
  • Assessment
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