Workplace Violence

Course Description:

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated. You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Define workplace violence.
  • Understand bullies and how to avoid hiring them.
  • Create a risk assessment and understand how to handle violence.
  • Recognize social and business responsibility.
  • Develop relevant policies and procedures.
  • Learn how to investigate complaints.

What Is Workplace Harassment?

  • How to Identify
  • Costs to Your Business
  • Legal
  • Psychological
  • Case Study
  • Assessment

Identifying the Bully

  • Abusive Workplace Behaviors
  • Bullying and Personality Disorders
  • Narcissism
  • Case Study
  • Assessment

How to Handle Workplace Violence

  • Types of Behavior
  • Target the Behavior, Not the Person
  • Implement an Action Plan
  • Case Study
  • Assessment

Risk Assessment (I)

  • Understanding Anger and Aggression
  • Defusing & De-escalating Strategies
  • Communication Skills
  • Tactical Options
  • Case Study
  • Assessment

Risk Assessment (II)

  • Identifying the Hazard
  • Assessing the Risk
  • Controlling the Risk
  • Evaluating & Review
  • Case Study
  • Assessment

Being the Victim

  • What is Not Considered Bullying
  • Steps to Take
  • Case Study
  • Assessment

Checklist for Employers

  • 4 Step Process
  • Addressing All Employees
  • Code of Ethics
  • Policy and Procedures
  • Case Study
  • Assessment

Interview Process

  • Identify a Bully in the Interview Process
  • Warning Signs
  • Case Study
  • Assessment

Investigation Process

  • Advising Your Supervisor
  • Lodging the Complaint
  • Initial Response
  • The Investigation
  • The Findings
  • Review & Closure
  • Case Study
  • Assessment
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